Refund Policy
Effective from August 01, 2024
This document provides information about refunds and cancellations.
1.0 The Basics
After you place an order for a lesson or a subscription (plan), you can cancel the order. Lesson orders can usually be canceled up to 6 hours prior to the scheduled online meeting start time, and a full refund of the order amount will be provided. In the case of subscriptions, if you are not satisfied, you may write to us. This is provided in extreme cases where users are not satisfied with our services.
Refunds are processed from our end as soon as they are initiated. Our payment providers process the refunds according to their normal refund processing times. For card payments, you may expect 7-10 working days for the payment to reflect in your card statement.
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2.0 VenusMoon Booking and Cancellation Policy
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2.1 Booking and Rescheduling
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Booking Window: You may book a lesson up to 6 hours before the scheduled start time.
Rescheduling: If you need to reschedule, you can do so online up to 6 hours before the start of your lesson.
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Cancellation: You can cancel your booking online up to 6 hours before the start of the lesson.
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2.2 Late Bookings
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Booking Limit: The latest you can book a lesson is 6 hours before the scheduled start time.
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2.3 Payments
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Payment: All payments must be made securely online.
Refunds: Refunds are initiated by VenusMoon and will reach your original payment method according to the following timelines:
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Credit/Debit Cards: 5-10 days
Net Banking: 2-10 days
Wallet: 0-3 days
UPI: 2-7 days
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2.4 Contact Us Before Booking
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Please contact us before booking a lesson to discuss your learning needs and ensure that the session meets your requirements.
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2.5 Attendance and Late Arrivals
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Responsibility: It is your responsibility to attend the session or avail of the service on time.
Late Arrivals: If you are unable to attend a session on time, please email or contact us with your booking details. We will assist you as best as possible.
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2.6 Extreme Cases
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Late Cancellations: Only in extreme cases can you cancel a booking just before its start or after the start time. Please contact us to discuss these situations.
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2.7 Secure Payments
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Security: All payments are processed securely through our online system.
For any questions or additional assistance, please contact us at aitutor@venusmoon.in
Thank you for choosing VenusMoon!
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Happy learning,
VenusMoon